Terms of Service

Acceptance

You must be at least 13 years old to use Cluna Studio. By using the service, you agree to these terms. If you do not agree, do not use the service. This paid-service draft requires final review before purchases open.

Service

Cluna Studio lets you create product visuals and videos, use available catalog assets, save account projects and download supported static work. Guest drafts depend on browser storage; save a draft after sign-in to keep it with your account. The paid launch scope adds AI voiceovers and cloud video rendering. Translation and AI theme generation are not included. See Pricing for the approved offers and current purchase availability.

Accounts

You are responsible for activity through your account and for keeping your sign-in methods secure. Use accurate account information and do not access another person's account. You can sign out or request account deletion from the Account tab.

Your Content and Rights

You retain your existing rights to the content you upload. Only upload or use material you own or have permission to use, including images, recordings, identities and voices. You must have the permissions needed to upload, process and export that material. You grant us only the permissions needed to store, process, display and deliver it as part of the service. We do not acquire ownership of your private content.

Generated output does not remove third-party rights or grant permission to impersonate someone. Review your intended use and the applicable asset and provider terms before distributing it.

Catalog Assets and Credits

Some catalog assets have separate creator and license terms. See Asset Licenses and Credits before redistributing work that includes them. Brand names and device appearances may belong to their respective owners. You remain responsible for checking that your intended use is permitted.

Subscriptions and Billing

The approved launch offers are Studio Monthly, Studio Annual and single Credit purchases. Prices are in USD before applicable taxes. The Pricing page states the charge and Credit quantity for each offer. Public purchasing remains unavailable until launch.

Monthly Credits are granted after each successful payment. Annual payment starts a paid year with one initial monthly grant and the remaining grants on the paid year’s monthly schedule, rather than granting the entire year upfront. Paid Credits do not expire and remain after cancellation. Single purchases add Credits only. Subscription capacity does not stack when paid terms overlap.

An unpaid checkout adds no Credits or capacity. You may resume it until it expires, abandon it or choose another offer. A second manual purchase of the same subscription plan is blocked while its paid term is active, including after cancelling renewal. Normal renewals and repeated single Credit purchases remain available.

Cancellation and Failed Renewal

Cancellation stops renewal. Paid access continues through the paid term, including the remaining monthly grants owed for an already-paid Annual term. Previously granted Credits remain available.

A failed renewal has a seven-day grace period for paid capacity. It adds no Credits or new paid term. If capacity falls and your account is over a limit, your existing content remains accessible and usable. You may delete content to regain headroom; additions that exceed the applicable limit are blocked.

Switching Billing Plans

Switching from Monthly to Annual requires the full Annual payment immediately, without proration. The new Annual term starts with its first monthly Credit grant immediately, and Monthly renewal stops. Existing Credits remain; storage and project capacity do not stack.

Switching from Annual to Monthly requires the full Monthly payment immediately. Monthly Credits are added on top of any remaining grants owed under the already-paid Annual term. Annual renewal stops, but its paid term and grant schedule continue. There is no refund of the remaining year, and capacity does not stack.

Requested Refunds

To request a refund, contact us within 14 days of the payment. Refunds are reviewed on request and are not automatic. A wholly unconsumed purchase is eligible for a full refund after review. If any of its Credits were consumed, we review the circumstances individually; there is no universal spending allowance or guaranteed refund.

The request date determines whether it is within the window. If work is already running, we wait for it to finish before assessing consumption. The outcome is a full refund or no refund; partial refunds are not offered under this policy. Mandatory rights under applicable law remain unaffected.

A confirmed full refund removes the unused Credits from that purchase and ends its paid entitlement, future grants and renewal. Credits from other purchases and existing content remain. Any already-spent service cost is ours; we do not create a negative Credit balance or customer debt.

Payment Reversals

If the payment provider imposes a reversal or chargeback, unused Credits from that payment are removed and its entitlement, future grants and renewal stop. No new work may use that payment. Already-running work may finish at our cost; unused reservations released from the reversed payment do not become spendable again. Other purchases and existing content remain, without a negative Credit balance or customer debt.

Acceptable Use

Only upload or use material you own or have permission to use. Do not use Cluna Studio for illegal or infringing material, explicit sexual content, sexual or suggestive material involving minors, hate speech, discrimination of any kind, harassment, bullying, threats, incitement to violence, exploitation, abuse, fraud, scams, deceptive impersonation, malicious activity or sharing another person’s private information without permission. Do not evade service limits or attempt unauthorized access.

These prohibitions are customer obligations. We do not claim that automated checks detect all prohibited content. Reports are reviewed manually using the description and relevant material the reporter voluntarily supplies. Reporting does not grant access to another customer’s private files.

Enforcement

We may restrict or terminate access for serious or repeated violations, subject to applicable law, or respond to valid legal requests. Private uploads and outputs remain account-scoped. Manual support review creates no access to another customer’s private content.

Availability

We may change or discontinue features and cannot guarantee uninterrupted service. Keep your own copies of important exported work. We will communicate material changes that affect active accounts where practical.

Privacy

Our Privacy Policy explains how account, project and diagnostic data is processed.

Disclaimer and Liability

To the extent permitted by applicable law, Cluna Studio is provided as available and without a guarantee that every feature or export will be uninterrupted or error-free. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Support, Refund Requests and Reports

For help with Cluna Studio, refund requests or reports of prohibited use, email vallejoyuridamian@gmail.com. Describe the issue and share only the information needed to review it. Never send your password, payment-card details or API keys.

Reports are handled manually. Include a description and any relevant material you choose to share. We will date changes to these terms and explain material changes before they apply.